Customers may reach us.pandora about products, order status, tracking, delivery, exchanges, refunds, payment, or data-rights requests. For a clear understanding of this section, the customer option is recorded so customers can locate the controlling detail quickly.
Help With an Existing Order
Please reference the order number. Cancellation remains possible before shipment; once dispatched, use the process described in the Refund Policy. For consistent handling of customer requests, the operational detail is included so the available process remains clear at the time it is needed.
Customer-Service Details
Customers can contact Support@velvetglen.shop or (870) 664-7840. Correspondence and default approved returns may be sent to 273 S Victory St, Little Rock, Arkansas, 72201, United States, except when we issue different return directions. To keep the customer obligation clear, the responsibility is identified so this page remains useful during an actual order issue.
Hours of Assistance
We answer during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Requests submitted later remain queued for the next business day. To make this point easy to apply, the store practice is explained so the store can handle comparable requests consistently.
Store Contact Details
Policy and order questions may be directed to the business contacts below. To keep the merchant responsibility clear, the wording here is designed so customers can act on it with confidence.
Business: us.pandora
Email address: Support@velvetglen.shop
Customer-service phone: (870) 664-7840
Street address: 273 S Victory St, Little Rock, Arkansas, 72201, United States